Rental experience

How was your rental experience with us?

We care a great deal about the quality of your experience with our company. Talk to us.

Please, no rate quotes or reservation requests here. Please visit our online reservations page for feedback about rates & reservations, or call 1-800-THRIFTY (1-800-847-4389) and an agent will assist you.

Please choose a help topic from the list below.

• Complaints and difficulties  - If your rental experience was unsatisfactory, we want to address your concerns.
• Compliments  - If your rental experience was pleasant, we'd like to pass on your compliments to our staff.
• Requests for copy of Rental Agreement  - If you need a printed copy of your rental agreement, we'll send it.
• Unhonored reservations  - If the car you reserved was not available when you arrived at the counter, we want to address your concerns.
• Corporate Customer Service Feedback  - For corporate employees in a Thrifty Corporate program.
• Government Customer Service Feedback - For government and military employees in a Thrifty Government program.
• General comments   - For other feedback on how we can better serve you.

Have a question about your Blue Chip Express account?

• Update membership information - If your credit card or driver's license has expired, or you have changed addresses we can update that for you.
• Reward Status - If you would like to check what your Thrifty rentals have earned for you with Blue Chip Rewards or your favorite airline program we can help you.
• Need a new card - If you would like a new Blue Chip card, we will send it to you.
• Blue Chip Reward Certificate - If you have a question about a certificate you are holding, or when a certificate should be sent to you, we are happy to help.
• Enrollment Questions - If you have questions about enrolling in Blue Chip we can help you.
• Reservation Questions - If you have a reservation or need information prior to making a reservation, we can help.